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FAQs and Shipping Information Guaranteed Usable Until Date 5% Discount for PD Plus Customers Payment Options
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FAQs and Shipping Information

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Guaranteed Usable Until Date

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5% Discount for PD Plus Customers

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Payment Options

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Customer Satisfaction is our Number One Priority

Praxisdienst has grown into one of Europe’s leading and most innovative online suppliers of medical products and medtech solutions. In 2017, we received the Shop Usability Award as the best B2B online shop. In 2021, we achieved first place for customer satisfaction in Germany’s largest B2B ranking in the medical supplies sector. In 2022, we were awarded the Deutscher Gesundheits-Award as a top medical supplier, recognising the strength of our medtech solutions. In 2023, we were named Top Innovator for our forward-thinking services, digital ordering processes, and advanced logistics.

Founded in 1953, Praxisdienst has evolved into a multilingual online shop operating in seven languages and continues to expand internationally. We support medical professionals across all disciplines, as well as sports clubs and humanitarian organisations. Today, we are a trusted medical supplier for customers worldwide, with a strong presence across the UK and Ireland, Scandinavia, North America, Africa, Australia, and Asia. Our goal remains clear: to continuously improve and deliver the best possible purchasing experience for every customer.

Meet The Team

Hakan

looks after our English-speaking customers, supporting them throughout their experience with Praxisdienst, from placing an order through to after-sales support. Whether you have a question about a product, your order or anything else, he is always happy to help.

Furkan

supports our English-speaking customers with their enquiries, helping to ensure they receive the assistance they need at every stage. From product questions to order support and after-sales service, he is always happy to assist.

Tamsin

is a member of our in-house translation team, helping ensure that our English-language content is clear, accurate and easy to understand. She manages content for the English home page and translates product descriptions, category texts, information pages and instruction manuals. She also contributes to our company newsletters, helping customers access relevant information and get the most from their experience with Praxisdienst.

We’re Here to Help

Whatever you need, our team is here to support you. From choosing the right product to answering questions about your order, we’re committed to providing friendly, helpful support whenever you need it.

Payment Methods

In order to accommodate our customers around the world, Praxisdienst accepts payments in many local currencies. We calculate exchange rates so that you don't have to. The exchange rate is updated every Tuesday and Friday to minimise the number of fluctuations. This helps keep our prices consistent and in a currency that you can understand.

How can we help?

Please do not hesitate to contact us for further information about our products, your order or any other request you may have for us. You can contact us via email, telephone or chat. Our phone lines are open M-F from 7:30am to 6pm CE(S)T and you can send us a written message 24/7.