Email Address

  • Do you have any questions, requests or suggestions regarding our services and products? It is very likely that the answer to your question can be found in our Frequently Asked Questions. If not, please feel free to fill out our contact request form and we will respond to you as soon as possible.

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Telephone Numbers

For questions about your customer account, products, offers or deliveries, we would be happy to advise you. Simply call the number for your country:

UK hotline | Mon–Fri 7:30am – 6:00pm CE(S)T
+44 (0)2037 692102

Germany hotline | Mon–Fri 7:30am – 6:00pm CE(S)T
0800-9169-100*

International hotline | Mon–Fri 7:30am – 6:00pm CE(S)T
+49-6502-9169-10

Online Chat

If you have questions about products, our service, your account or any other topics, you can use our Live Chat service from Monday to Friday, 08:00 am to 06:00 pm.

Location and Address

Dieckhoff & Ratschow Praxisdienst GmbH & Co.KG
Trierer Str. 43-47
54340 Longuich
Germany

Bank Details

Germany
Sparkasse Trier
Account number: 65 995
Bank code: 585 501 30
IBAN: DE19 5855 0130 0000 0659 95
BIC: TRISDE55

Deutsche Apotheker- und Ärztebank Koblenz
Account number: 0101061054
Bank code: 300 606 01
IBAN: DE49 3006 0601 0101 0610 54
BIC: DAAEDEDD

Luxembourg
BGL BNP Paribas
IBAN: LU30 0030 1868 2840 0000
BIC: BGLLLULL

Austria
Raiffeisenverband Salzburg
Account number: 160 137 32
Bank code: 350 00
IBAN: AT28 3500 0000 1601 3732
BIC: RVSAAT2S

Switzerland
Basellandschaftliche Kantonalbank
Account number:
0162 370 823 44
IBAN: CH69 0076 9016 2370 8234 4
BIC: BLKBCH22

France
BNP Paribas
IBAN: FR76 3000 4002 7400 0111 6093 658
BIC: BNPAFRPPPXV

Belgium
Fortis Banque S.A. Bruxelles
IBAN: BE 52 0014 2779 2409
BIC: GEBABEBB

*All prices subject to VAT
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