Frequently Asked Questions (FAQ)
Here, you will find a list of common questions posed by customers and visitors to our online shop. This is your best resource for finding answers to your questions outside of our office hours. Should you still not be able to find the answer you are looking for, please feel free to contact us. Additional information regarding our services can be found in our Service Centre.
It is not necessary to create an account with Praxisdienst, although there are many benefits in doing so. Benefits include the ability to review past and current orders, print invoices, return items and even place repeat orders.
Even if you place an order as guest, you will still be able to later register an account with us.
Please contact us if you are having any difficulties registering for an account.
Yes. As a rule, we can ship to any country in the world. Even if your country is not listed as an option in our online shop, you may still place an order with us. To do so, please send an email to firstname.lastname@example.org and include the following information, preferably in this format:
- Billing address
- Shipping address (if different than billing address)
- Article number(s)/quantity of your chosen items (displayed as Art. No.: 000000)
- Preferred payment method
Full details regarding shipping and how to place an order for shipping outside of the EU can be found under our Shipping and Delivery Conditions.
Depending on the country to which you are shipping your order, you could receive it in as little as 1 working day. You can find a table with complete information on shipping times under our Shipping and Delivery Conditions.
Express delivery is currently only available for Germany, Belgium, Netherlands and Luxembourg. Express delivery is also subject to stock availability. More information can be found under our Shipping and Delivery Conditions.
In addition to a shipping confirmation email with a delivery tracking link, your customer account will display your open orders and the shipping status of those orders. If you can see that your order has not yet been shipped, please feel free to contact us to ask what the hold up is. Please include the order number so that we can quickly get to the bottom of it.
Once your order is shipped, you will receive a shipping confirmation email that will include a tracking link. This will allow you to follow your delivery every step of the way. By downloading the free DPD Predict app, you can also make adjustments regarding the delivery of your package. For this, you will only need your parcel number, which is displayed in the tracking link. Estimated shipping time for each EU country is displayed under our Shipping and Delivery Conditions.
All of our prices are displayed as NET and do not yet include VAT and shipping cost. To see a complete price breakdown, simply place the item/s in your basket and proceed to the checkout. This does not obligate you to make the purchase.
To view the price in a different currency, please use the dropdown menu located at the top of the page, underneath the English flag. Here, you will be able to select EUR, USD, CHF, GBP, DKK, SEK, PLN as acceptable currencies.
We accept valid EU VAT registration numbers.
When ordering online, you will have the ability to input your VAT Reg. No. and our system will immediately crosscheck it against the EU database for validity. If it is valid, then VAT will automatically be removed from the cost of the order.
If ordering via email or purchase order, please share the number with us.
Important: Please remember to include the two letter country code to the beginning of the number, otherwise our system will not recognise it as valid.
We’re no strangers to bureaucracy. If you need a quote before you can proceed with an order, please send us an email to email@example.com and share with us your billing/shipping address, desired article number/s and quantity, as well as your preferred method of payment.
We strive to offer the lowest possible prices online, which includes bulk pricing on many of our items. Items with bulk pricing available will be listed as such and will display the price per unit, starting from a specified number of ordered units.
Because our prices are so low, there is often no room left for further discounts. However, if you plan on placing an order with a very high order value, then you are welcome to specially request an additional discount. You may either do so during the order process by leaving a message with your order, or you may contact us directly. When contacting us, please tell us the article number/s and quantity that you would like to order, as well as the shipping destination. We will then review the possibility of a discount and contact you with a possible offer.
There are two basic reasons why a yellow message like this could appear next to an item:
- The item is not in stock at this moment, although the next shipment may be on its way.
- The item is not regularly stocked. This is often the case for sterile items with a short shelf life or for elaborate, expensive devices. This ensures you receive the most up-to-date version of your ordered item.
Tip: By ordering an item with this message, you reserve that item for yourself and minimise your overall wait time in receiving it.
Please feel free to contact us with queries regarding stock availability, average wait time, etc. When doing so, please indicate the exact article number e.g. Art. No. 123456.
Possible explanations in order of frequency of occurrence:
- The item was indeed shipped, but you made a typo when inputting your email address; therefore, the automated shipping confirmation email was sent to the wrong email address. Please contact us with as much order information as you can provide and we will help get you on the right track.
- Many items have multiple variants. While one version of the item may be in stock, your ordered version may not have been in stock when placing your order. It is important to note the stock availability* messages when switching between item variants. These appear next to the item as a green or yellow message.
- You ordered a larger quantity than we had in stock* at the time and we are waiting on the arrival of the remaining items. If your order is urgent, please contact us so that we can come up with a solution for you.
*Please feel free to contact us for questions regarding stock availability. Please include the article number so that we can more easily help you. The article number appears under the item's title, like this: Art. No. 123456.
An order confirmation email is automatically sent immediately following a successful order. The most common reason for not receiving one is an incorrectly input email address during the ordering process. Therefore, it is important to ensure that you have correctly input your email address. Please contact us for help in correcting the email address, so that you can stay up to date on your order.
The tracking link is created as soon as your package is scanned and leaves our warehouse. However, it can take up to one hour for the first tracking information to be logged. Please try again later and contact us or the courier if the problem persists.
Also, you can download the Your DPD App to take full control over your delivery.
No. Unfortunately, we are not able to offer product samples. If you need a sample of a product, it may be best to request one from the manufacturer of the product in question.
Thank you for your interest in a business relationship with Praxisdienst. Information for manufacturers/suppliers can be found at the following link: For Suppliers
Please note: Our online chat and our phone lines are reserved for our customers; therefore, all requests from manufacturers and suppliers must please be sent by email to firstname.lastname@example.org. From there, it will be passed along to the responsible party who will then be in contact with you if there is need of your products. Please understand that we cannot respond to each individual request.
Tip: Your initial email is your best opportunity to convince us of your product/s. You should include all information that you feel is important for us to know. If we like what we see, then we will be in contact.