If you would like to place an order with Praxisdienst, we recommend you set up a customer account. This not only saves you having to re-enter your address details for future orders, but also offers numerous options for viewing your orders, checking the current delivery status or arranging returns.
Click on "Login" in the upper/right-hand area of the homepage and then go to "Register now". To complete the registration, please fill in all fields marked with *. Confirm your entries and you are done.
Evidently, you can also order from Praxisdienst as a guest without registering if you prefer.
If you would like to delete your customer account, please send an email to us with your request stating your customer number to: firstname.lastname@example.org
Please make sure that:
• no orders are on their way to you
• all complaints submitted or refunds due have been settled
• all outstanding invoice amounts have been settled by you
• there is no more voucher credit on your customer account
If one or more of the above requirements are not met, please clarify the outstanding matter(s) first. Thank you for your cooperation.
You would like to log out of your customer account? You have two options.
•Click on "My Account" and this will open a side menu where you have the option of logging out via the "Logout" button in the lower section.
• If you are already in the overview section, click on the "Logout" button in the upper/right area of your dashboard.
You can edit your delivery and billing addresses or add new ones under "Account Details > Address Details".
You have already ordered, but the delivery address is not correct?
Wait until you have received a dispatch confirmation e-mail. You now have the option to redirect your parcel to another address, such as a parcel shop or a drop-off location (if this service is available in your country). To do this, go to the DPD website and enter the parcel number. Then complete your data with the postcode of the delivery address.
In your message centre you can view all the e-mails relating to your order. You can access your message centre via your dashboard by clicking on "Notifications".
Emails you can receive from Praxisdienst:
• Order overviews
• Payment reminders
• Necessary repeat orders
• Personal discounts
• Returns information
You can view all the products you have ordered recently by clicking on the menu item "Orders" under "Order History > Product history".
In contrast to the order history, where you can only access individual orders, the product history gives you a comprehensive overview of all items that have already been ordered. By clicking the button on the left, you can activate items that need to be reordered.
After activating the items, you can view information on the number of selected items and the total value of the selected items in net and gross in the bottom bar. By clicking on the button "Add to Basket", all items that you have activated will be added to your shopping basket.
The order alarm suggests items that you will probably need soon. You can add items to the shopping basket individually or collectively by activating several items. Use the filter above the items to display only the items you need most urgently.
An item appears on the list as soon as you have ordered it at least twice. The monthly consumption is thus calculated automatically. You can adjust it by clicking on "Change consumption".
If you would like to delete items that you no longer want to find on your reorder list, you can delete them using the trash can icon below the item.
What is the purpose of a wish list??
This function allows you to create a list to keep track of items you want to purchase later. You may create wish lists for different intervals or areas. The wish lists enable you to reorder items more quickly.
Where can I find the wish list function?
You can view and edit your wish lists or create new lists by clicking "Wish Lists" on the main menu bar in your customer account.
How can I create a wish list?
To create a wish list, click on "Wish Lists". Here you will find an input field in the lower area of the screen where new lists can be created quickly and easily. Enter the desired list name and click on the "Save" button.
How can I add items to a wish list?
On the product page in the shop click on the text field "Add to Wish List" under the button "Add to Basket".
You then have the option of adding the item to one or more of your existing wish lists.
How can I quickly order items from my wish lists?
The possibility to create several wish lists means purchases can be planned and structured in a more targeted way. You can place items in the wish lists in the shopping basket individually or collectively by activating several items.
How can I rename wish lists??
Select the wish list you wish to rename and click below it on the text field "Rename the selected wish list". Enter the new name in the input field below and press "Save".
How can I delete a wish list?
Select the wish list you want to delete and click below it on the text field "Delete the selected wish list".
You can find the parcel status of your order in your customer account under "Orders > Order History".
What does the status "In Progress" mean?
We have received your order and are preparing a complete or partial delivery depending on item availability.
What does the status "Completed"/"Partly Shipped" mean?
Your delivery or partial delivery is on its way to you. You will find a separate parcel number for each parcel in the order history, which you can use to track the parcel status. DPD offers live tracking (if available in your country) on the day of delivery.
What does the status "Canceled" mean?
If an item is unavailable due to persistent supply problems we will unfortunately have to cancel your order. In such a case, you will receive a refund notification from us by email.
These FAQ's might also interest you:
How do I return an item?
What do I have to consider when making a return?