Payment & Financing
With payment on account, you have 10 days after receipt of the goods until payment.
If you are happy with the ordered items, payment is made via a simple bank transfer.
When is payment on account possible?
We offer the option of payment on account to all existing customers in Germany, Austria, Luxembourg and Poland.
Individual terms of payment
Are you ordering for a public institution, a public authority or a large company?
Arrange individual payment terms with us.
UK Hotline
Mon-Fri
7:30am – 6:00pm CE(S)T
+44-2037-6921-02
International Hotline
Mon-Fri
7:30am – 6:00pm CE(S)T
+49-6502-9169-10
If you select payment by PayPal, you will be redirected to PayPal at the end of the ordering process. Log in and confirm the payment.
Creating an account
If you are new to PayPal, you can create a PayPal account by entering your bank or credit card details.
In future, you can pay conveniently simply by entering your e-mail address and password. Once you confirm the payment, you will receive a payment receipt via e-mail.
Refund following a return
For returned items, we will credit your PayPal account with the corresponding value of the goods. The payment will always be made to the PayPal account you used with your order.
Pay easily and quickly with your credit card
We accept Visa and MasterCard credit cards.
How does a credit card payment work?
In addition to the usual card data, we also need the card verification number. You will find this three- or four-digit number on the back of your credit card. We do not store any security-relevant information about your credit card. The transaction takes place on the secure pages of our payment provider.
Refund following a return
For returned items, the corresponding value of goods will be credited back to to the credit card originally charged.
If you choose this method, your order will be shipped as soon as we have received your payment.
Please note that depending on the credit institution, it can take up to 3-5 working days for your payment to reach us.
Refund following a return
For returned items, the corresponding value of goods will be credited back to your bank account.
What do you need to consider?
• In order to be able to allocate bank transfers to orders, it is important to state the respective order numbers as the reason for payment.
• Please transfer all orders individually, even if there are several orders.
Our bank details for SEPA transfers (Germany)
Sparkasse Trier
Acct. No.: 65 995
BLZ: 585 501 30
Payment Purpose: Order number
IBAN: DE19 5855 0130 0000 0659 95
BIC: TRISDE55
Deutsche Apotheker- und Ärztebank
Acct. No.: 0101061054
BLZ: 300 606 01
IBAN: DE49 3006 0601 0101 0610 54
BIC: DAAEDEDD
We provide you with a number of bank accounts to make the payment process as simple as possible.
In many cases, we can even provide our customers abroad with a local banking connection.
Your country is not listed? Click here to see all bank details.
Unfortunately, we can only offer leasing or instalment payments to our customers with a billing address in Germany.For customers in other countries we will gladly submit an individual offer. Please contact us, we will be happy to advise you on our financing options
Customers with a billing address in Germany can use our online financing calculator to calculate individual rates.
Direct debit is the simplest, safest and most convenient way to make regular or recurring payments. With direct debit, the purchase amount is automatically collected by Praxisdienst. We currently only offer payment by direct debit to our existing customers in Germany and Austria.
How can I set up a direct debit mandate?
Once you have completed your order, you can select SEPA direct debit from our payment methods. Then enter your IBAN. By entering your personal data, you confirm your consent to the collection of the invoice amount. You have the option of saving up to five different IBANs and choosing from them for each order. The direct debit mandate is valid for 36 months.
When will my invoice amount be debited?
As soon as your order is shipped, the respective invoice amount will be debited from your account. In case of an item cancellation, only the amount of the shipped products will be debited. You will then receive a direct debit confirmation by e-mail.
Refund following a return
For returned items, the corresponding value of goods will be credited to your bank account within 14 days of us receiving your parcel.
You would like to revoke your mandate?
You can cancel your direct debit mandate at any time. To do so, please contact our customer service. They will then cancel the mandate for you. Please have the respective account number or IBAN ready that you would like to cancel.
International Hotline
Mon–Fri
7:30am – 6:00pm CE(S)T
+49-6502-9169-10
Especially for our customers with a billing address in Holland, your online purchase may be paid with iDEAL. Countless Dutch banks support iDEAL.
To use iDEAL as a payment method, you must have an account with a participating bank:
ABN AMRO, ASN Bank, Friesland Bank, ING, Knab, Rabobank, RegioBank, SNS Bank, Triodos Bank, Van Lanschot Bankiers.
As soon as you select payment via iDEAL, you will be redirected to one of the participating Dutch banks. Here you can now make a transfer on your bank's online banking page.
The goods will then be dispatched immediately.
As a buyer, you do not have the option to cancel your transfer.
P24 is currently the most popular online payment method in Poland.
If you choose to pay via P24, please select your bank and include the necessary data with your transaction. You complete your transaction once you log into your online banking account and confirm the transaction with a TAN.
Once you have provided the required information, you will be returned to the online shop and will receive a payment confirmation by email upon receipt of payment.