Returns & Refunds | Praxisdienst

How do I return an item?

Orders from Praxisdienst can be returned free of charge within 14 days of receipt of the goods. This does not apply to sterile-packed products, in-vitro diagnostics, custom-made products and underwear. This is how our returns service works:

How do I pack an item for return?

Please pack the goods carefully (if possible in the original packaging) to avoid damage in transit.

How can I return my order (customers with a customer account)?

• Log into your customer account using your login by clicking "My Account".

• Click on "Orders" to view all of your order transactions. Mark the articles that you would like to return by checking the box labeled "Return Item/s".

• You will receive a DPD return label from us per email. Please print this label out and attach it to the package. The return package can now be turned over to any DPD parcel shop.

• Based on your post code (zip), our system will inform you of DPD parcel shops in your area, to provide you with possible drop points for your return package.

How can I return my order (customers without a customer account)?

• If you have ordered as a guest without creating an account, please send us an email to info@praxisdienst.com stating your customer number as well as the invoice number and the item you would like to return.

• You will receive a DPD return label from us per email. Please print this label out and attach it to the package. The return package can now be turned over to any DPD parcel shop.

•Based on your post code (zip), our system will inform you of DPD parcel shops in your area, to provide you with possible drop points for your return package.

When will I receive my refund?

Once we are in receipt of the goods, we will refund you in full within 14 working days.

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What is your returns address?

You do not need to provide a return address. Using our return label, your return will be sent to our address free of charge.

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How long do I have to return an item?

You can return unused and originally sealed products within 14 days of receipt of the goods. The law prohibits the return of sterilely packaged products and in-vitro diagnostics. Furthermore, custom-made products and underwear cannot be returned.

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What do I have to consider when returning an item?

Please note the following for returns:

• Please pack the goods carefully (if possible in the original packaging) to avoid damage in transit.

• Please also place all accessories such as cables, CDs or user manuals in the package.

• By including a copy of the invoice and briefly noting the reason for return (and desired replacement, if applicable), you will help to speed up processing and prevent time-intensive queries.

• As soon as your return reaches us, you will receive an automatic confirmation email.

• Typically, your return will be processed within a maximum of 2 working days.

Download the Returns Form Here

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How much does a return cost?

Our returns service is free of charge*.

*Please Note: Returns are only free of charge within the EU.

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What if my shipment has arrived damaged?

We are sorry if you received a damaged item.

Are the ordered items intact?

If only the package of your order was damaged, you can use any packaging for the return shipment in case of a return.

Have the items been damaged in transit?

Please return the damaged items to us so that we can help you as quickly as possible. It is important that you state "faulty/damaged" as the reason for return on the return label.

Find out more in the FAQs under "How do I return an item?".

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