Shipping and Delivery Conditions

Praxisdienst delivers to customers around the world!

Even if your desired country of delivery is not listed in our shipping table, we can nevertheless deliver to you–please follow the instructions for non-EU shipping.

For more information, please connect with our customer service. We also gladly support questions of possible, incidental customs clearance.

If your order needs to be delivered especially quickly, we offer express delivery to many countries. The costs and conditions for that can be found in an overview further below on this page.

Information on our delivery service can be found in a separate document.

All listed transit times apply for in-stock orders and begin from the shipping date. Orders placed M-F after 2pm are not guaranteed to ship on the same day.

Zone	Delivery Countries	Shipping Costs (net)	Transit Time
1	Germany^*, Austria, Luxembourg, Belgium, Netherlands, Denmark	Shipping costs of €4.90 up to a net order value of €100.00. From a net order value of €100.00, we deliver with free shipping.	24 - 48 Hours
2	United Kingdom, France^***, Italy, Poland	Shipping Costs: £5,80(€6.50)	24 - 72 Hours
2a	Switzerland, Liechtenstein	Shipping Costs: €6.50 Plus €21.00 Customs Fees Total Costs: €27.50 Deliveries to Switzerland and Liechtenstein already include tariffs. A service fee of at least 18 CHF will be added by the local service partner in the country of receipt.	24 - 72 Hours
3	Sweden, Ireland, Portugal, Spain****, Slovenia, Slovakia, Czech Republic, Hungary	Shipping Costs: €10.50	48 - 96 Hours
4	Estonia, Latvia, Lithuania, Finland, Norway^**, Bulgaria, Romania, Greece, Croatia	Shipping Costs: €24.90	48 - 96 Hours
5	Balearic Islands (Spain)	Shipping Costs: €44.90	72 - 120 Hours
	Click here for information on unlisted countries All shipping costs are net and subject to the applicable value added tax (VAT). ^Express delivery is available for these countries. ^These countries and all other non-EU countries could include customs fees and/or other local taxes. Shipping to non-EU countries is untaxed. Please mind the tax laws in your country in this regard. Although it is not listed in the table, this also applies to deliveries to the Canary Islands - more information can be found below. ^The shipping costs for France are strictly applicable to continental France, excluding Corsica and the French overseas territories. ^**The shipping costs are only valid for the Spanish mainland. For deliveries to the Balearic Isles, the tariff zone 5 fees apply. Shipping costs to the Canary Islands are calculated based on the weight and dimensions of the shipped parcel/s. Please contact our customer service for more information.

Express Delivery–If you need it quite quickly

In addition to our standard shipping, we offer an express delivery service for our customers in Germany. The following listed express conditions are applicable regardless of order value.
Please note: In order for us to deliver your order on the next working day and at your desired delivery time, your order must be submitted before 17:00 CE(S)T.

Destination	Delivery	Express Fee
Germany	Delivered by 10:00 CE(S)T on next working day	EUR 22.50
Germany	Delivered by 08:30 CE(S)T on next working day	EUR 45.00

All other countries: Express delivery and conditions available by special request.

Is your country not listed in the table? No problem!

Even if your country is not listed in the above table or in the online shop, you may still place an order with us. To do so, please send an email to info@praxisdienst.com and include the following information, preferably in this format:

Billing address
Shipping address (if different than billing address)
Article number(s)/quantity of your chosen items (displayed as Art. No.: 000000)
Preferred payment method

Within the next 1-3 business days, you will receive a non-binding offer including shipping costs*.

*Shipping costs can only be calculated once all above information has been provided.

Ask Us

If you still have questions regarding our delivery service, please contact our customer service.

Direct from our website per live chat: one click on the green help button on the left side of your screen is all you need and you will be directly connected to one of our customer advisors. The live chat is available Monday through Friday from 8:00am–6:00pm CE(S)T. Should you not be able to directly connect to a customer advisor, your request will be automatically sent to us as an Email.

Per telephone, you can reach us Monday through Friday from 7:00am–6:00pm CE(S)T under +44 (0)2037 692102 or from abroad under +49-6502-9169-10.

Of course, you may gladly send us an email with any questions regarding our products or services. Please send your email to info@praxisdienst.co.uk.

The Praxisdienst customer service team is happy to advise you.