For Customers

At Praxisdienst you can order quickly and flexibly around the clock - with expert customer service available to provide advice whenever you need it - whether it's answering a question or assisting you in placing an order.

If you're looking for a reliable source for medical supplies, look no further than Praxisdienst.

Why Praxisdienst?

We are dedicated to delivering excellence both in our products and in our service. Unlike other companies that are merely subsidiaries of massive corporations, we are an owner-managed business with a forward-thinking mindset. We prioritise long-term success over short-term gains and work tirelessly to uphold the outstanding reputation we have earned in the industry over the years.

Some of the things that make Praxisdienst stand out from the crowd:

Customer Service Excellence

You have a question regarding our products or your order? You would like to provide feedback or suggestions? We're here to help! You can get in touch with us via phone, live chat, or email, and our team of expert medical product advisors will be happy to assist you personally. No matter which communication channel you prefer, we're dedicated to providing you with exceptional service and support.

Comprehensive Assortment

Despite being an independent company, we have established ourselves as a leading provider in the industry with a diverse range of products. Our extensive experience and strong relationships with manufacturers worldwide have enabled us to offer an unparalleled selection. Moreover, we continuously update our inventory with the latest products to ensure our customers have access to the most current offerings without delay.

Attractive Prices

We turn over large amounts, which allows us to take advantage of purchasing benefits that we extend to our customers. This approach is a key factor in our success and has contributed to our rapid expansion. Our prices are unbeatable and always competitive. 

Fast Delivery

Our logistics are modern and efficient. On that note, we strive to ship orders placed before 2pm on the same day. Together with our logistics partner, we offer you the ability to track your shipment live and even adjust the delivery time and location, yourself. Furthermore, you can see if an item in our shop is in stock and ready for shipping.

Not located in the EU? No problem. We have ample experience with shipping to remote regions with difficult logistical requirements.

Returns

If an item does not meet your expectations, we will take it back for free * within 14 days (please note: our terms and conditions exclude some items from this rule). You will be automatically notified once your return reaches us. Typically, processing of the return is carried out within a maximum of 2 business days.

*Please Note: Returns are only free of charge within the EU.

Innovative Shop Functions Make Ordering Fun

In the world of e-commerce, where a handful of major corporations reign supreme, Praxisdienst sets itself apart with an online shop that transcends the typical product listings. We're not content with being just another faceless catalogue of goods; rather, we strive to provide our customers with a personalised and enjoyable shopping experience. To that end, we've developed a range of carefully crafted shop functions that prioritise ease and efficiency in the ordering process. Keep reading to learn more about our unique approach to online shopping.

User Account

While most online shops offer the ability to log in with a username, Praxisdienst takes the user account experience to the next level. Once you log in, you'll have access to a comprehensive record of all your activity on our platform, conveniently located under the "My Account" section. From here, you can view your order history, effortlessly reorder items, track delivery status, access your customised product selections, and view all invoices and messages. You can also configure your newsletter preferences to ensure you're receiving relevant updates. With a Praxisdienst user account, you'll always have a clear overview of your activity at your fingertips.

Order Alarm

In a medical practice, numerous consumables are required for daily operations, many of which are consistently used. Rather than wasting valuable time and resources, let our order alarm do the work for you. This intelligent tool utilises your order history to determine the frequency at which you order your products, alerting you when it's time to restock. With just a few clicks, you can quickly add the recommended items to your basket, ensuring that you always have an adequate supply of consumables on hand. Say goodbye to needless stock checks and hello to hassle-free ordering with our order alarm.

Fun fact: We're proud to announce that our shop's user-friendliness and innovative design have been officially recognized. In 2017, we were honoured with the coveted Shop Usability Award in the B2B category, the most prominent e-commerce prize in German-speaking regions. We're thrilled to have retained our position in the top 5 for the following year as well.

Our Areas of Expertise

Human Medicine 

At Praxisdienst, we provide a wide range of medical supplies suitable for various settings, whether it's for general practitioners, medical treatment centres, or hospitals. Our selection of products caters to the needs of physiotherapists, naturopaths, emergency services, companies, and sports clubs. The categories in our online shop comprise areas like infusion/injection, dressing materials, hygiene, diagnostics, instruments or emergency equipment. 

We offer a complete range of products for all medical disciplines, from everyday-use cannulas to complete ultrasound systems.

Dental Medicine

Praxisdienst is a reliable partner for dental supplies, offering a comprehensive selection of materials for treatments, hygiene products, protective wear, instruments, and consumables. Our complete assortment also includes a range of dental devices and practice furnishings.

Regardless whether you are a dentist, orthodontist or technician, Praxisdienst is your reliable supplier of high-quality dental products.

Veterinary Medicine

The veterinary shop has been a pillar of the Praxisdienst product range for quite some time. Our veterinary customers consist of veterinarians, clinics, veterinary naturopaths as well as animal shelters and farmers. 

Our veterinary assortment continues to grow with a wide range of dressing materials, instruments, hygiene products, injections, diagnostics, laboratory equipment, and clinical furnishings.

What Our Customers Say

We are committed to being an innovative online shop with a personal touch, and we strive to provide the best possible customer experience. We are proud to say that our efforts have not gone unnoticed, as we have received excellent ratings on platforms such as Google. We value your opinion and will continue to work hard to maintain our high standards.