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FAQs and Shipping Information

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Guaranteed Usable Until Date

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5% Discount for PD Plus Customers

Learn more
Payment Options

Learn more

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Shipping & Delivery in France

Discover everything about shipping costs, delivery times, parcel tracking, and flexible delivery options at Praxisdienst.

Delivery in France: simple, transparent and flexible

Shipping Rates
Shipping costs
Delivery in France at a flat rate of €6.50 excl. VAT. Shipping costs to islands are calculated individually.
Fast
Shipping Times
Items available for delivery usually arrive within 24-72 hours – Availability is shown directly on the product page.
Secure
Tracking
As soon as the parcel is shipped, a shipping confirmation is sent by email with a link to track its status in real time.

Shipping costs for heavy or bulky goods

Good to know

Heavy and bulky furniture or appliances are delivered via a freight forwarding company. Delivery is made on a pallet or half-pallet "free kerbside". For these items, the cost of delivery is determined individually: after placing your order, you will receive a non-binding offer from us specifying the shipping costs.
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What Happens After You Place Your Order

To ensure you receive your order as quickly as possible, we process all immediately available items with priority.

  • Orders placed by 3:00 p.m.: shipped the same working day
  • Orders placed after 3:00 p.m. or on weekends: processed overnight and shipped the next working day
  • Shipping confirmation: sent by email with tracking information

Items on backorder will be shipped as soon as they arrive in our warehouse. You will also receive a separate shipping confirmation for these items.

Whenever possible, we ship your order in a single package. For larger orders or if items have different availability, partial shipments may occur. In such cases, you will receive a separate tracking number for each package.

Note: For the payment method prepayment, processing and shipping will begin once payment has been received.

FAQs

How do I change the delivery date or the drop-off location?

If you are unable to accept your package at the originally scheduled delivery, you can arrange a later delivery date or redirect the package to a different address.

No registration is required. On the DPD website, enter the DPD tracking number provided in your shipping confirmation email. Then add your details along with the postal code of the delivery address. You will then have the following options for managing your delivery:

DPD Options

  • Change delivery date
  • Choose a DPD Pickup Shop
  • Select a neighbour for package collection
  • Specify a drop-off location for your package

Delivery management is even easier with the DPD smartphone app.

The delivery address and billing address are different. What should I do?

If you are purchasing for several practices or you work in different facilities, we will be happy to deliver your order to an address that differs from your billing address. To do this, click on the option "Ship to a different delivery address" in step 1 "Address" of the ordering process and fill in the corresponding details.

Does the selected payment method affect the shipping date?

For the payment method prepayment, processing and shipping of your order will only begin once payment has been received. All other payment methods allow immediate processing, so your order can be shipped as quickly as possible.