If you have questions about our products, service or your account, you can use our Live Chat service from Monday to Friday, 8:00 am to 6:00 pm CE(S)T. Our chat agents will do their best to answer your questions clearly and concisely. If enquiring about an order you have placed, it will help us tremendously if you can tell us your order number. If enquiring about a specific item, then it is always best to tell us the Art. No. of the item so that we know to which exact article you are referring.
Frequently Asked Questions: If we are not available for a live chat or if you are just looking for some quick information, then please be sure to have a look at our frequently asked questions. The large majority of questions we receive can be found on this page. This will also save you time if you are visiting our shop outside of our office hours.
All supplier requests should please be sent to firstname.lastname@example.org.