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FAQs and Shipping Information

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Guaranteed Usable Until Date

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5% Discount for PD Plus Customers

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Meet the Team

Tamsin

is a member of our in-house translation team. Her role involves managing content for the English home page, translating product descriptions, category texts, information pages and instruction manuals. She also contributes to editing SEO briefs and company newsletters. 

Hakan

looks after our English-speaking customers and ensures everything runs smoothly before and after purchase. Our team is always happy to help and ready to answer any questions you may have.

Furkan

looks after our English-speaking customers and ensures everything runs smoothly before and after purchase. Our team is always happy to help and ready to answer any questions you may have.

Customer Satisfaction is our Number One Priority

In recent years, Praxisdienst has developed into one of the leading and most innovative online shops for medical products in Europe. We won the Shop Usability Award in 2017 where we were voted best B2B online shop. Founded in 1953, today our online shop in seven languages is constantly expanding. We are an important partner for medical practitioners of all disciplines, as well as for sports clubs and humanitarian organisations. In addition, in only a few short years, Praxisdienst has become a leading medical supplier for English-speaking customers around the world. We have been able to expand our warehouse and extend our reach to customers spanning all time zones from the UK and Ireland, Denmark and Scandinavia, to North America, Africa, Australia and Asia. Our goal is to keep improving to ensure that every user has the best shopping experience.

Payment Methods

In order to accommodate our customers around the world, Praxisdienst accepts payments in many local currencies. We calculate exchange rates so that you don't have to. The exchange rate is updated every Tuesday and Friday to minimise the number of fluctuations. This helps keep our prices consistent and in a currency that you can understand.

How can we help?

Please do not hesitate to contact us for further information about our products, your order or any other request you may have for us. You can contact us via email, telephone or chat. Our phone lines are open M-F from 7:30am to 6pm CE(S)T and you can send us a written message 24/7.