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FAQs and Shipping Information Guaranteed Usable Until Date 5% Discount for PD Plus Customers Payment Options
FAQs and Shipping Information

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Guaranteed Usable Until Date

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5% Discount for PD Plus Customers

Learn more
Payment Options

Learn more

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If you’ve ordered from us before, you can repeat your last order with a single click. Log in to enjoy a faster checkout, personalised recommendations, and access to your order history.

Preferred Delivery Date/Address

Our Preferred Delivery service is offered free of charge to our customers.


 

 Preferred Date: Delivery on the indicated date

We deliver not only quickly and reliably but also on the date you prefer.

For example, if you are opening a new practice and want the delivery of furnishings on a fixed date, or if you want to receive medical consumables such as disinfectants or dressings immediately after your vacation, simply let us know.

You can either note your preferred delivery date in the “Comments” section of your order or contact our customer service team directly.

Thanks to our connection with the DPD Predict Service, you can also flexibly manage the delivery date yourself. Simply provide your mobile number during checkout, and you will receive detailed information via SMS about the date and time your order is scheduled to arrive. If this date is inconvenient, you can easily reschedule the delivery by replying to the SMS, up to 3 working days in advance.


 

 Preferred Address: Delivery to a different address

If you are ordering for multiple practices, work at different facilities, or wish to have your order sent to your private address, we are happy to deliver to an address different from your billing address. Simply select the “Ship to a different address” option in Step 1 “Address” of the checkout process and fill in the required fields. You can also save multiple alternate delivery addresses in your customer account, allowing you to conveniently choose the delivery location for each order.