Contact & Help

Customer Service, Support & Contact

Need assistance with your order or have a question about our medical supplies? Our customer service team is here to help. Find direct contact options and quick answers to frequently asked questions about orders, delivery, shipment tracking, returns, technical support, and more.

Contact Tracking Returns Technical Support

Telephone Contact

Speak directly with the right service team

Select the appropriate telephone number for your country to get in touch with the right team. We are happy to assist with questions about orders, delivery, shipment tracking, returns, product enquiries and customer support.

United Kingdom

+44 20 376 921 02

Germany

+49 6502 9169-0

France

+33 5828 406 41

Belgium (FR)

+32 4 34 60 128

Belgium (NL)

+32 3 54 701 65

Italy

+39 030 65 85 941

Spain

+34 91 060 21 37

Netherlands

+31 20 36 90 785

Austria

+43 1 358 74 18

Switzerland (FR)

+41 22 510 56 95

Switzerland (DE)

+41 61 511 04 13

Poland

+48 22 481 38 00

Luxembourg

+352 203 014 42

Luxembourg (FR)

+352 203 016 03

More Contact Options

Get in touch using the method that suits you best

Whether you need a quick answer or detailed assistance, our customer service team is here to help. Use live chat for immediate support or contact us by email for product enquiries, order assistance, delivery questions, returns and technical support.

Directly in the shop

Live Chat

Need quick support? Simply click the chat icon in the bottom-right corner of the shop to start a conversation. Our customer service team can assist with product information, orders, delivery enquiries, returns, and technical support.

Contact via Email

info@praxisdienst.com

Germany

info@praxisdienst.de

France

Belgium

Italy

Spain

Netherlands

Austria

info@praxisdienst.at

Switzerland

info@praxisdienst.ch

Poland

info@praxisdienst.pl

Luxembourg

info@praxisdienst.lu

Common Enquiries

Quick solutions to frequently asked questions

Many customer enquiries can be resolved quickly online. Select the relevant topic below to find helpful answers and clear next steps for orders, delivery, returns, and other common support requests.

📦

Where is my shipment?

Track your order and delivery status.

Track Shipment

↩

Arrange a return

Find all information on how to register and process your return.

Start Return

🧾

Find an invoice

Access and download your invoices directly in your customer account.

View Invoices

💳

Card terminal support

Find the right contact for technical questions or issues with your card terminal.

Get Support

➕

Product Advice

Receive expert support in choosing the right clinical products.

Get Product Advice

🔧

Damaged goods

Our customer service team will assist you with damaged goods and arrange a replacement.

Request Replacement

❓